Privacy policy

Last updated: 2/3/2026

This privacy policy describes how Snapcaster Sync collects, uses, and protects your information when you use our Shopify application. This policy applies to merchants using our app and the data we process on their behalf.

We process your personal information under the following legal bases:

• Contract performance: To provide our app services as outlined in our Terms of Service
• Legitimate interests: To improve our services, prevent fraud, and ensure platform security
• Consent: For marketing communications and optional data processing activities
• Legal compliance: To comply with applicable laws and regulations

How we use your information

We use the collected information to:

• Provide core services: Synchronize your product data with the Snapcaster search engine
• Maintain service quality: Monitor app performance and troubleshoot technical issues
• Improve our platform: Analyze usage patterns to enhance features and user experience
• Marketing analytics: Provide insights on traffic and conversions from Snapcaster to your store
• Legal compliance: Meet our legal obligations and enforce our terms of service

Information sharing and third parties

We do not share personal information with anyone. The only data we make publicly available is:

• Public store information: Store name and domain (retrieved from Shopify API) displayed on the Snapcaster search engine
• Published product data: Product information you publish appears on our search platform as intended

We may share non-personal, technical information in very limited circumstances:

• Legal requirements: When required by law, court order, or to protect our legal rights
• Service providers: Technical infrastructure providers (under strict data processing agreements)
• Business transfers: In connection with mergers or acquisitions (with continued privacy protection)

• Data storage: All data is stored securely using infrastructure located in North America (USA)
• Service coverage: Our Snapcaster service at snapcaster.ca operates exclusively within Canada
• Server locations: We do not maintain any servers or data processing facilities outside of North America

We implement comprehensive security measures to protect your information:

• Encryption: All data transmission uses TLS encryption; data at rest is encrypted
• Access controls: Limited access to personal information on a need-to-know basis
• Security monitoring: Regular security audits, vulnerability assessments, and system updates
• Incident response: Established procedures for security breach detection and response
• Staff training: Regular privacy and security training for all team members

We retain your information based on the following principles:

• Active use: While you actively use our app and maintain your Shopify store
• App uninstall: Your store data is removed from Snapcaster search immediately upon uninstalling our app
• Account data: Account and usage data is deleted immediately upon uninstalling our app
• Legal requirements: Some data may be retained longer if required by law or for legitimate business purposes
• Analytics data: Aggregated, anonymized analytics may be retained for service improvement

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing activities that require it

To exercise these rights, contact us using the information below. We will respond within 30 days of receiving your request.

Your customers' information

Our app has limited Shopify permissions and does not collect personal customer information:

• App permissions: Our app only has the following Shopify permissions: read_products, read_inventory, read_marketing_events
• No customer data: We do not collect, process, or store any personal information about your customers
• What we access: Only store information, product data, inventory levels, and marketing events
• Customer privacy: Your customers' personal information remains exclusively under your control
• Your responsibility: You are solely responsible for your own privacy policy and customer data handling practices

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about our data practices, contact us:

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email.